Red Door VR Limited UK
Red Door VR Limited - VR Photography specialists - Terms and Conditions - Trade/Business Sales.

Red Door VR Limited are a small specialist company, we pride ourselves on our level of product knowledge and customer satisfaction.

Red Door VR Limited are a UK registered Company specialising in supplying 'Business to Business' Mail Order Photographic Hardware and Software for the production of Panoramic Digital Photography.

If you have any suggestions or comments please email: click here to contact Red Door VR by e-mail


These terms and conditions apply if you are buying as business. Personal customers 'dealing as a consumer' should see our Consumer Terms.


1.1. In these conditions (unless the context otherwise requires) the expression "the Company" means Red Door VR Limited and the expression "the Client" means the the business to whom a quotation is addressed or whose order the Company accepts. "The Services" and “the Products” and "the Goods" mean the Services and Products and Goods which are the subject of such quotation or order.

1.2. All prices quoted by the Company are based upon these Terms and Conditions of Trading and reflect the limitations upon the Company's liability contained herein. Should the Client wish to contract with the Company otherwise than within the terms of such Terms and Conditions of Trading special arrangements may be considered at the Company’s discretion and upon agreement in writing revised terms and/or a revised price may be quoted by the Company.

1.3. In the absence of such special arrangement (which shall not bind the Company unless made in writing and signed on the Company's behalf by a person duly authorised for that purpose) all quotations given and all contracts made by the Company and any additions or amendments thereto shall be subject to these Terms and Conditions of Trading which supersede and shall be taken to override any terms or conditions proposed or stipulated by the Client.


2.1. No contract is created until an order is accepted by the Company. Prices quoted are subject to revision for errors and omissions at any time prior to contracting.


All photography, descriptive matter and illustrations contained within the Company's literature, Rate Cards or advertisements, whether or not supplied with any quotation or tender, are intended to accuratley reflect the goods offered for sale with the exception that where descriptions are not sufficiently accurate, the Client will be notified prior to contracting if an item is incorrectly described, including but not limited to additional information alongside such matter.


Where Goods and/or Products are designed, created or otherwise developed by the Company pursuant to the Contract then all intellectual property rights arising as a result of the execution of the order or any ancillary work done by the Company throughout the world (including but without limitation) patents, copyrights, property rights, moral rights, design rights, registered designs, trade marks, Service-marks and know-how and the right to apply for any of the foregoing shall belong to the Company absolutely unless specified within the Contract.

4.1 Any intellectual rights and copyright which may be deemed to pass to the Client in respect of such works shall in all cases not pass until all fees, charges and costs in respect of said works are paid (and if any such payment not made in cash, cleared) in full.

4.2 Where a right is deemed as passed by the Company to the Client, this shall be deemed as ‘non exclusive’ and the Company shall retain and reserve the right to issue same or similar rights in respect of the work to any third party.


5.1. The price of the Services and/or the Products and/or the Goods shall be the price as stated in the Quotation and/or Invoice submitted by the Company subject to the addition of Value Added, any delivery charges and/or any other taxes or duties that may apply. An administration fee of no more than 10% may be added to taxes duties or charges levied by the authorities of any destination country.

5.2. Any increase in costs or expenses arising from any act or omission of the Client, or any modifications made at the Client's request may, at the Company's option, be charged to the Client as an additional item.


6.1 Any time or date for the performance of the Services and/or the delivery of Products and/or the Goods whether specified in the Company's Quotation or otherwise given by the Company shall be taken as an estimate made by the Company in good faith but shall not be binding upon the Company either as a term of the Contract or otherwise. In no circumstance shall the Company be liable for any loss or damage sustained by the Client in consequence of failure to perform the Services and/or deliver the Products and/or the Goods within such time or by such date or in consequence of any other delay in delivery however caused.

6.2 Delivery of any Products and/or Goods and (where applicable) Services shall be made at the premises specified by the Client. The risk in the Goods shall pass the Client upon delivery.

6.3 If the original agreed delivery date cannot be met by the Company and the Client would rather not wait, the Client has the the option to cancel the order.

6.4 Unless a longer period is agreed by the Client, then the Company will deliver the goods within 30 days.
If the Company cannot deliver within this time, then the Company will advise the Client who will have the option to agree another time for delivery or a refund. If the goods are software or digtal files supplied as a 'download link' then the date of supply shall be the date of supply of a link address (URL/FTP etc) to the customer. Links supplied for the download of files may be supplied as 'one use only', for a specified time validity, and in no case to be available beyond a period of 30 days from the date of delivery.


The Company reserves the right to substitute other Goods, Products or Services of equivalent value and quality when the Goods, Products or Services specified are not readily available. Any variation shall be agreed between the Client and the Company from time to time as may be necessary.


8.1. The Company requires that all payments due be made either by prepayment or payment on delivery whether the payment is due for Services and/or Goods and/or Products. Any amendments thereto shall be subject to written authority from the Company and where a Credit Facility is given by the Company payment shall be due within 14 days from date of invoice. The Company’s payment terms and conditions shall be taken to supersede and to override any terms or conditions proposed or stipulated by the Client.

8.2 If the Client fails to pay in accordance with the payment terms the Company shall be entitled and will exercise their statutory right to interest under the Late Payment of Commercial Debts (Interest) Act 1998.

8.3 Notwithstanding condition 8.1 the Company shall without prejudice to its other rights have the right by notice in writing to the Client to demand immediate payment of all monies due from the Client to the Company for any Goods and/or Products delivered and/or Services performed at any time.

8.4 Time for payment by the Client for Goods and/or Products and/or Services provided under the Contract shall be of the essence.

8.6 For the avoidance of doubt we have no liability in respect to any consequential losses.

8.7 Except as set out in these Terms, all warranties, conditions and other terms implied by statute or common law are, to the fullest extent permitted by law, excluded from the Contract.

8.8 You must check the Products on delivery and notify us promptly of any problems or issues and in any event within 2 working days of delivery by email, phone or fax if you have a Trade Account or, otherwise, via the contact form or RMA request page on this Website and return the Products to us to be received within 5 working days of such notification from you by following our Returns Online "RMA' procedure. Please note that risk of the Products in transit rests with you. Returned goods or items which have not been authorised by the issue of an 'RMA' number may be refused on attempted delivery and returned to The Client.

8.9 Please note that any Products returned to us which you claim to be defective will be checked and verified by our staff. Any returned Products that are not found to be defective will be returned to you and we may charge you for the returned transport costs via your original payment method or hold the Products until full payment has been received by us for the return transport costs.

8.10 Any Products that you return to us are returned at your own risk, therefore you should take reasonable care that any Products to be returned are fully insured, correctly addressed and adequately packed and carried by a reputable carrier.

8.11 For Products to be exchanged/replaced, any additional payments required will be taken from you using the same payment method as for the original purchase made by you. Replacement Products will not be despatched until such payment has been received.

8.12 Any refunds given under this Contract will only be made within 30 days to the account(s) from which payment for the Products was received.

8.13 Where we agree to accept unwanted Products back from you we reserve the right to charge you a minimum re-stocking fee of the higher of 20% of the Product sales price or the sum of £20 which you agree to pay upon re-stocking. Any such returned Products must be unopened and in a fully resalable condition and if they are not or you have not paid the re-stocking fee we may refuse to accept the Products back. Where unwanted products are received and accepted by The Company later than 14 days after delivery to the Client we reserve the right to charge a re-stocking fee up to the value of The Goods.


The Goods shall remain the sole and absolute property of the Company until such a time as the Client shall have paid to the Company the agreed price together with the full price of any other Goods the subject of this or any other contract with the Company.


If the Client shall be in breach of any of its obligations under these Conditions or shall have a statutory demand or petition for bankruptcy issued against him, or make any arrangement with his creditors, or being a corporate body shall have a receiver, administrator or liquidator appointed or if any order shall be made or any resolution passed for winding up the same, the Company may, without prejudice to its other rights, demand immediate payment by the Client of all unpaid accounts and suspend or cancel this and any other contract between the Company and the Client without any liability attaching to the Company in respect of such suspension or cancellation and retain any payment made by the Client to be set off against any loss the Company may incur.


11.1. The Company warrants to the Client (subject to Conditions 12.1 and 12.2) that it will perform the Services with reasonable care and skill and that all Goods and/or Products and/or Services supplied by it shall in all respects (subject to clause 7 hereof) be in accordance with the Client's order.


12.1. If the performance of the contract by the Company shall (in part or in whole) be delayed or be incapable of performance by any circumstances or conditions beyond the control of the Company including (but without prejudice to the generality of the foregoing) war, industrial disputes, strikes, lock-outs, failure of contractors or sub-contractors, riots, fire, storm, Act of God, accidents, non-availability or shortage of materials or labour, any statute, rule, bye-law, order or requisition made or issued by any legislature, Government or Government Department, local or other duly constituted authority, then the Company shall (at its option and sole discretion) have the right to :

12.1.1 suspend further performance of the contract or that part of the contract so affected until such time as the cause of the delay shall no longer be present; or

12.1.2 be discharged from further performance of and liability under the contract; and if the Company exercises such right the Client shall thereupon pay the contract price less a reasonable allowance for what has not been performed or delivered by the Company.

12.2. If the Contract shall (in part or in whole) have been delayed or rendered incapable of performance by the failure of any contractor or sub-contractor then the Company shall (on receiving the Client's written request and indemnity) assign to the Client all and any rights of the Company against the contractor or sub-contractor and the liability of the Company to the Client in such circumstances shall be limited to the assigning the Company's rights (if any) against the Contractor to the Client.


The Company retains the right to make additional charges for administration and handling of orders where at the Clients request additional paperwork, administration and or packaging are required to complete the Contract these charges shall be subject to a minimum of £25 (Twenty Five Pounds Sterling) or 5% of the total NETT value of the contract whichever is the greater.


All quotations tenders, orders and contracts arising thereon shall be construed in accordance with English Law and shall be subject to the exclusive jurisdiction of the English Courts.


Company details in accordance with the regulatory requirements of the Companies Act UK and the European First Company Law Amendment Directive December 2006
Red Door VR Limited, Registered in England.
Company Number 4042719 VAT Registration No. GB 758513605
Registered Office 2 Spingwood Grove, Leeds LS8 2QH
SALES OFFICE telephone: 0113 246 3088 Mon-Fri 10m-5pm UK Time.

E & OE September 19, 2013




Prices and product specifications are subject to change without prior notice.The photographic product images on this web site may not exactly reflect the product you receive. Design revisions, updates, improvements and colour variations may exist E & OE. Red Door VR Limited may not be responsible for the content of external sites. Read more.
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