Red Door VR Limited - VR Photography specialists

Making A Purchase

Our online secure transaction processing partner accept all major credit and debit cards. If you are shopping from outside the UK, place your order and your credit card company will convert the transaction to your own currency.

Customer credit card orders are 'pre-authorised' when orders are placed, the transaction is completed and payment taken when goods are packed and ready to despatch. Our web site transactions take place via an encrypted connection to a secure card processing service. This is for your security.

You can also make a purchase by phone: Leeds 0113 246 3088, FAX 0113 320 0021.

'Local Government and Educational Purchasers' We can supply your order against an OFFICIAL PURCHASE ORDER - click here for details.

Shipping And Handling Orders may be despatched within 24 hours (subject to stock). Within the UK, any delivery charge is calculated according to the weight/value of the items selected and orders are sent by Courier. Orders may incur a delivery and handling charge as published and shown on your order prior to 'checkout'.

Shipping And Handling - EEC Orders EEC, orders can be sent by International courier service, UPS, Fedex etc., and the delivery charge is calculated according to the weight of the order. Delivery times may vary between 3 days and 15 days, depending on the destination country and choice of delivery service.

Delivery Schedule UK Mainland: We always endeavour to despatch 'express' orders within 2 working days of authorisation of your payment (subject to stock availability). UK Mainland orders are normally received within a further 2 working days. Allow 7 working days for standard delivery. Please note that our standard courier delivery service is not guaranteed to arrive on any specific day / time. IF YOU REQUIRE GUARANTEED DELIVERY BY A CERTAIN DEADLINE THEN THIS CAN ONLY BE ARRANGED AT AN EXTRA COST AND MUST BE ADVISED AT THE TIME OF ORDER. For international delivery times, see 'Shipping and Handling' above.

Value Added Tax - EEC Orders EU Business Orders outside the UK For EU businesses who are registered for VAT in their home country. We can process sales nett of VAT. When placing an order online you can enter your VAT details and your order will be processed in accordance with current regulations. Please contact the sales office if you require any further details. (international 00 44 113 246 3088). For the absence of doubt, we will only ship orders to EU customer delvery addresses outside the UK nett of VAT when a customer VAT registration number is entered online on the 'checkout page' or advised PRIOR to the order being processed for payment. All VAT registration numbers entered must be correct and pass validation.

Back Orders If your item is not in stock, we will back order for you. You will always be emailed with updates as to the progress of back ordered items. We aim to have any standard item in UK stock within 5 days.

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Credit Card Security We know of no documented cases of credit card fraud using our shopping system over the Internet. All credit card numbers are encrypted in the software when the order is placed, using 128 bit encryption.

Handling Complaints Our procedure is straightforward and confidential. If you have any complaint please contact us using the 'Contacting Us' details below.
We will: Acknowledge complaints within 5 working days.
Advise you how long it will take to resolve the complaint.
Keep you informed throughout the process.

Returns We aim to guarantee your satisfaction. If the product you receive is not as you expected, you may return it for a refund/exchange - PLEASE NOTE ALL RETURNS MUST BE ACCOMPANIED BY A 'RETURNED MERCHANDISE AUTHORISATION NUMBER' - see our RETURNS FORM. This does not affect your statutory rights as a consumer. For further infomation please see our terms and conditions.

Contacting Us If you need to reach us, please email us: click here to contact Red Door VR by e-mail, alternatively, you can call customer services between 10am and 5pm (British Time) Monday to Friday on LEEDS 0113 246 3088 (international 00 44 113 246 3088), or write to us at Red Door VR Limited PO BOX 101 Leeds LS8 9AX.

Privacy Policy - please CLICK HERE for details of our privacy policy.

Terms and Conditions - please CLICK HERE for our terms and conditions of sale.